At SaleFlats App – Connecting Real Buyers to Real Home Owners, we aim to ensure a transparent and fair experience for both buyers and property owners.

This Refund Policy explains when reservation fees may or may not be refunded.

1. Platform Nature

SaleFlats is a technology platform that enables:

• Apartment discovery
• Reservation of physical visits
• Direct connection between buyers and owners

Reservation fees are charged as a processing fee for enabling structured visit scheduling.

2. Non-Refundable Fees

In general, reservation processing fees are non-refundable once a reservation is successfully confirmed.

This is because the reservation:

• Blocks availability
• Notifies the owner
• Initiates visit scheduling

3. Eligible Refund Situations

Refunds may be considered only under the following circumstances:

a) Listing Becomes Unavailable

If:

• The owner cancels the visit
• The property is no longer available before the scheduled visit date

→ A refund may be issued.

b) Verified Listing Issue

If SaleFlats confirms that:

• The listing was inaccurate
• The property details were misleading

→ The reservation fee may be refunded.

c) Duplicate Payment

If a user is mistakenly charged more than once for the same reservation

→ The extra payment will be refunded.

4. Non-Eligible Refund Cases

Refunds will not be issued if:

• Buyer cancels the visit voluntarily
• Buyer fails to attend the visit
• Buyer changes decision after reservation
• Minor dissatisfaction after visit

SaleFlats does not guarantee purchase outcomes.

5. Refund Request Process

To request a refund:

Users must contact us within 3 days of the issue.

Include:

• Registered phone number
• Reservation details
• Reason for request

Requests can be sent to:

📧 Email: support@saleflats.com

6. Processing Time

Approved refunds will be processed within:

7–10 business days

via the original payment method.

7. Dispute Resolution

SaleFlats reserves the right to review each case before approving refunds to ensure fair platform usage.

8. Policy Updates

This Refund Policy may be updated periodically.

Continued use of SaleFlats indicates acceptance of any changes.